Website Security & Payment Security Policy

At Austobac, we take reasonable measures to protect our website, customer information, and payment-related information. This policy explains our general approach to website and payment security.

Website Security

We use reasonable technical and organisational measures designed to protect our website and customer information against unauthorised access, misuse, alteration, loss, or disclosure.

Security measures may include appropriate access controls, secure connections, system monitoring, software and security updates, and other measures appropriate to the operation of our online store.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

Secure Connections

Where supported by our website and services, information transmitted between your browser and our website may be protected using encryption technologies such as HTTPS/SSL.

Customers should ensure that they are accessing the correct AUSTOBAC website before entering account, personal, or payment-related information.

Payment Security

Payments made through our website may be processed by third-party payment service providers or financial institutions.

Payment information may therefore be transmitted directly to the relevant payment service provider for processing, subject to that provider's own privacy and security policies.

We do not request customers to send full payment-card details, passwords, security codes, or other sensitive payment credentials through email, WhatsApp, social media, or other unsecured communication channels.

Customer Account Security

If you create an account with us, you are responsible for keeping your account credentials confidential and for taking reasonable steps to prevent unauthorised access to your account.

Please do not share your password with other people.

If you believe that your account or login information may have been compromised, please contact us as soon as possible.

Fraud Prevention and Transaction Review

For security and compliance purposes, orders or transactions may be subject to additional verification or review.

We may delay, refuse, or cancel a transaction where there are reasonable concerns relating to payment processing, inaccurate information, suspected fraudulent activity, unauthorised use, or applicable legal or regulatory requirements.

Additional verification does not necessarily indicate that a customer has done anything wrong and may be used as a standard security measure.

Third-Party Services

Our website may use third-party services to support payment processing, website functionality, analytics, security, communications, delivery, or other operational functions.

Information shared with such service providers is handled according to the applicable service terms and privacy policies.

Customers should review the relevant third-party privacy and security information where appropriate.

Protecting Your Information

We recommend that customers:

• Use strong and unique passwords;
• Do not share account passwords with others;
• Avoid entering payment information on unfamiliar or suspicious websites;
• Keep their browser and operating system up to date;
• Contact us directly if they receive a suspicious message claiming to be from AUSTOBAC.

AUSTOBAC will not ask customers to provide their complete payment-card password, online banking password, or similar confidential credentials through email or messaging services.

Security Incidents

If we become aware of a security incident that affects customer information, we will take reasonable steps to investigate, contain, and address the incident and provide any notifications required under applicable law.

Privacy

The collection and handling of personal information is also governed by our Privacy Policy.

For information about how personal information is collected, used, stored, and disclosed, please refer to our Privacy Policy.

Compliance

This policy does not override or limit any applicable Commonwealth, state, or territory law.

Where a legal requirement differs from this policy, the applicable law will prevail.

Contact Us

If you have a security concern, believe your account may have been compromised, or notice suspicious activity relating to an AUSTOBAC order, please contact:

Email: [email protected]

Please do not send passwords, full payment-card numbers, security codes, or other confidential credentials by email.