Product Authenticity & Quality Policy

At Austobac, we are committed to providing customers with accurate product information and maintaining appropriate standards for product handling, packaging, and order fulfilment.

Product Authenticity

We take reasonable steps to source products through our established supply channels and to ensure that products supplied to customers correspond with the product information displayed on our website.

Product names, packaging, markings, country-of-origin information, and other product details may vary between editions, markets, production batches, or packaging updates. Such differences do not necessarily indicate that a product is incorrect.

We do not make claims of manufacturer authorisation, exclusive distribution rights, or official brand affiliation unless expressly stated and verified.

Product Condition & Quality

Before dispatch, products are subject to reasonable order and packaging checks to help ensure that:

• The product corresponds to the customer's order;
• Packaging is reasonably intact and suitable for shipment;
• The quantity supplied corresponds with the order;
• Products are handled and stored appropriately before dispatch.

Due to manufacturer packaging changes, different production batches, or international market variations, the appearance of packaging may differ from images shown on our website.

Where applicable, product descriptions and images are provided for identification and informational purposes. Minor differences in packaging, labelling, or presentation may occur.

Damaged, Incorrect or Missing Products

If you receive a product that appears to be damaged, incorrect, or materially different from what you ordered, please contact our customer support team as soon as reasonably possible.

Please provide your order number and, where appropriate, clear photographs of the product and packaging so that we can review the issue.

After assessment, we may provide an appropriate resolution in accordance with our Returns & Refunds Policy and applicable Australian consumer law.

Product Information

We make reasonable efforts to keep product descriptions, specifications, images, availability, and other information on our website accurate and up to date.

However, information may change due to manufacturer updates, packaging revisions, stock changes, or other circumstances outside our direct control.

If there is a significant discrepancy between the information displayed on our website and the product supplied, please contact us so that we can investigate the matter.

Storage & Handling

Products are handled and stored with reasonable care prior to dispatch. Customers are responsible for storing products appropriately after delivery and following any applicable instructions or warnings provided with the product or its packaging.

Compliance

AUSTOBAC Official Store operates with regard to applicable Australian laws and regulations, including relevant Commonwealth, state, and territory requirements.

Customers are responsible for ensuring that their purchase, possession, and use of any product is lawful in their location.

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable Australian consumer law. Where a legal requirement differs from this policy, the applicable law will prevail.

Contact Us

If you have questions regarding product authenticity, product condition, an incorrect order, or another product-related concern, please contact us:

Email: [email protected]

We will review product-related concerns and provide an appropriate response based on the circumstances of each case and applicable law.