Age Verification & Customer Verification Policy

Austobac recognises that tobacco products are age-restricted products in Australia. We take reasonable steps to verify customer eligibility, prevent underage purchases, and identify orders that may require additional verification.

This policy explains our age-verification, customer-verification, and order-review procedures.

Legal Purchase Age

Tobacco products are age-restricted products in Australia.

You must be 18 years of age or older to purchase tobacco products from AUSTOBAC Official Store.

By placing an order, you confirm that you are at least 18 years of age and legally permitted to purchase tobacco products.

Customers are responsible for complying with all applicable Commonwealth, state, and territory laws relating to the purchase, possession, and supply of tobacco products.

No Purchase on Behalf of Minors

Customers must not purchase or obtain tobacco products on behalf of a person under 18 years of age.

We do not knowingly accept or fulfil orders where there are reasonable grounds to believe that the products are intended for a person under the legal purchasing age.

Where appropriate, we may refuse, cancel, or hold an order if the applicable age or eligibility requirements cannot be satisfactorily met.

Website Age Confirmation

Customers may be required to confirm that they are 18 years of age or older before accessing or purchasing age-restricted products on our website.

Customers must provide truthful and accurate information when completing any age-confirmation step.

Additional confirmation may also be required during checkout before an order can be submitted.

Website age confirmation is one part of our verification process and does not prevent additional verification where reasonably necessary.

Customer Verification

For certain orders, we may request additional information or verification to confirm that the customer is eligible to place the order.

Additional verification may be requested where reasonably necessary due to:

• Age or eligibility requirements;
• Incomplete or inconsistent customer information;
• Payment or order irregularities;
• Suspected fraudulent or unauthorised activity;
• Delivery or recipient verification requirements; or
• Applicable legal or regulatory requirements.

Any information requested for verification will be handled in accordance with our Privacy Policy and applicable law.

Age Verification at Delivery

Depending on the delivery service, shipment requirements, and applicable law, the person receiving an age-restricted parcel may be required to provide valid government-issued photo identification confirming that they are 18 years of age or older.

The delivery provider may refuse delivery if the required verification cannot be completed.

The recipient must not use another person's identification document or provide false information for the purpose of obtaining an age-restricted delivery.

Delivery verification procedures may vary depending on the delivery provider and the applicable requirements.

Acceptable Identification

Where identification is required, the delivery provider or verification service may determine which forms of identification are acceptable.

Depending on the applicable requirements, acceptable identification may include:

• A valid Australian driver's licence;
• A valid Australian proof-of-age card;
• A valid passport; or
• Another valid government-issued photo identification document accepted by the relevant delivery or verification provider.

Identification must be valid, sufficiently clear, and suitable for confirming the recipient's identity and age.

We do not guarantee that a particular type of identification will be accepted by every delivery provider.

Failed or Incomplete Verification

If the required age or customer verification cannot be satisfactorily completed, we may be unable to fulfil or deliver the order.

Depending on the circumstances, an order may be placed on hold, refused, or cancelled.

Where a delivery cannot be completed because required verification has not been satisfied, the parcel may be returned to our Sydney warehouse.

Any refund, redelivery, or other resolution will be handled in accordance with our Order Policy, Order Cancellation Policy, Returns & Refunds Policy, and applicable Australian law.

Order Review and Additional Verification

We reserve the right to review an order and request additional verification where reasonably necessary.

An order may be delayed, refused, or cancelled where:

• The customer's age cannot be satisfactorily verified;
• Information provided appears inaccurate, incomplete, or inconsistent;
• There are reasonable concerns regarding the intended recipient;
• There are reasonable concerns regarding fraudulent or unauthorised activity;
• The customer attempts to circumvent verification procedures; or
• Fulfilling the order may breach applicable law or regulatory requirements.

Additional verification does not necessarily indicate wrongdoing and may be used as a reasonable security or compliance measure.

Responsible Sales

AUSTOBAC Official Store does not knowingly sell or supply tobacco products to persons under 18 years of age.

We take reasonable steps to support responsible age-restricted sales and may refuse transactions where applicable verification or compliance requirements cannot be satisfied.

Customers must provide accurate information and must not attempt to circumvent age, customer, payment, or delivery verification procedures.

Customer Responsibilities

Customers are responsible for:

• Providing accurate age and customer information;
• Completing required verification honestly;
• Ensuring that the intended recipient is legally eligible to receive the order;
• Complying with applicable Australian tobacco laws; and
• Not purchasing or supplying tobacco products for persons who are not legally permitted to receive them.

Privacy and Personal Information

Where customer or identification information is collected for verification purposes, such information will be handled in accordance with our Privacy Policy and applicable privacy laws.

We will only request information that is reasonably necessary for the relevant verification, security, fulfilment, or compliance purpose.

Customers should not send passwords, full payment-card details, or other unnecessary confidential information through email, WhatsApp, or other unsecured communication channels.

Legal Disclaimer

This policy is intended to explain our general customer and age-verification procedures. It does not constitute legal advice.

Australian tobacco, age-verification, delivery, privacy, and retail requirements may vary between Commonwealth, state, and territory jurisdictions and may change from time to time.

This policy does not exclude, restrict, or modify any rights or obligations that cannot lawfully be excluded or modified under applicable Australian law.

Where a legal requirement differs from this policy, the applicable law will prevail.

Customers who require advice about their specific legal obligations should obtain advice from an appropriately qualified Australian legal professional.

Contact Us

If you have questions regarding age verification, customer verification, or an order review, please contact:

AUSTOBAC Official Store
Email: [email protected]