Order Cancellation Policy

At Austobac, we understand that customers may occasionally need to cancel an order. This policy explains when an order may be cancelled and how cancellations are handled.

Cancellation Before Dispatch

Customers may request cancellation of an order before the order has been dispatched.

To request a cancellation, please contact us as soon as possible and provide your order number and the email address used when placing the order.

Cancellation requests are not guaranteed until confirmed by our customer support team. If an order has already entered the fulfilment or dispatch process, cancellation may no longer be possible.

Orders Already Dispatched

Once an order has been dispatched, we generally cannot cancel or recall the shipment.

If you no longer wish to receive an order that has already been dispatched, please contact us for further assistance. Any applicable return or refund will be handled in accordance with our Returns & Refunds Policy and applicable Australian law.

Cancellation Due to Verification or Compliance Requirements

We reserve the right to delay, refuse, or cancel an order where we reasonably believe that additional verification is required or where the transaction may not comply with applicable legal or regulatory requirements.

This may include situations involving age or eligibility verification, inaccurate or incomplete order information, suspected fraudulent activity, payment issues, delivery restrictions, or other compliance concerns.

Where an order is cancelled for a reason that qualifies for a refund, the applicable amount will be refunded using the original payment method where reasonably practicable.

Out-of-Stock or Order Fulfilment Issues

If we are unable to fulfil an order because an ordered product is unavailable or there is another material fulfilment issue, we may contact the customer to discuss available options.

Where an order cannot be fulfilled and the customer is entitled to a refund, the applicable amount will be refunded.

Refunds Following Cancellation

Approved cancellations will be processed as soon as reasonably practicable.

The time required for the refund to appear in the customer's account may depend on the payment method and the relevant financial institution or payment service provider.

Customer Responsibilities

Customers are responsible for reviewing their order details before completing payment, including:

• Product selection and quantity;
• Delivery information;
• Contact details;
• Applicable order information and requirements.

Please contact us promptly if you notice an error after placing an order.

Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable Australian consumer law.

Where a legal requirement differs from this policy, the applicable law will prevail.

Contact Us

For cancellation requests or questions regarding an order, please contact:

Email: [email protected]

Please include your order number so that we can identify and review your order as quickly as reasonably possible.